Privacy Policy for Lukki

Effective date: 16 April 2026

Introduction

This Privacy Policy explains how Lukki, operating through lukki-casinoca.com, collects, uses, discloses, stores, and protects personal information in connection with its online gambling and related services. For the purposes of applicable privacy legislation, Lukki acts as the organization responsible for the collection, use, and disclosure of personal information processed through the website and associated player account services.

Lukki provides online gambling services, including access to player account management, payments, responsible gambling tools, customer support, identity verification procedures, and gameplay records relating to products such as pokies, roulette, online Casino services, Casino online offerings, Casino games, and Casino games online. In order to lawfully provide these services, Lukki must process certain personal information, including information required for account creation, age verification, fraud screening, anti-money laundering and counter-terrorist financing compliance, security monitoring, and dispute handling.

By registering an account, using lukki-casinoca.com, or submitting personal information to Lukki, users acknowledge that their information will be processed in accordance with this Privacy Policy, applicable contractual terms, and legal obligations. Where consent is required under applicable law, registration, submission of personal information, and optional settings selected by the user may serve as the basis for that consent. In other situations, Lukki may rely on legal obligations, fraud prevention requirements, contractual necessity, or other lawful grounds recognized under applicable Canadian privacy law and, where relevant, internationally recognized data protection principles such as those reflected in the General Data Protection Regulation.

This Privacy Policy is intended to be transparent, easy to navigate, and specific to the operational realities of an iGaming platform. It should be read carefully by anyone using the site, including individuals searching for terms such as lukki casino, lukki casino login, lukki online casino, lukki casino legit, lukki casino australia, or casino lukki, as those searches may lead users to the website and its services.

Information We Collect

Lukki may collect personal information directly from users, automatically through the website, and from trusted third-party sources as permitted by law.

Information provided directly by users

When a user registers, contacts support, submits verification material, or uses account features, Lukki may collect:

• Full name
• Date of birth
• Residential address
• Billing address
• E-mail address
• Telephone number, if voluntarily provided through account fields or verification processes
• Username and account credentials
• Preferred language and communication preferences
• Payment-related information, such as partial card details, e-wallet identifiers, payment method type, and transaction references
• Gambling activity records, including deposits, withdrawals, wagers, bonuses, gameplay history, and self-imposed account restrictions
• Information supplied in communications with [email protected]
• Survey responses, complaints, dispute details, and feedback
• Any other information voluntarily provided in forms, uploaded documents, or correspondence

Identity verification and KYC information

To comply with know your customer, age verification, anti-fraud, and anti-money laundering obligations, Lukki may collect and process:

• Government-issued identification documents
• Proof of address documents
• Source of funds or source of wealth information where required
• Payment instrument verification documents
• Selfie, live check, or facial matching information where identity verification technology is used
• Sanctions screening and politically exposed person screening results
• Risk assessment records connected to compliance reviews

Transaction and account activity information

Lukki maintains records of user interaction with gambling and payment services, including:

• Deposit and withdrawal amounts
• Dates and times of financial transactions
• Payment processor responses and status updates
• Betting patterns and game session records
• Bonus eligibility and redemption history
• Device and login history associated with account access
• Chargeback, reversal, failed payment, or disputed transaction records

Technical and usage information

When users visit or interact with lukki-casinoca.com, Lukki may automatically collect technical information such as:

• IP address
• Browser type and version
• Operating system
• Device type
• Unique device identifiers
• Login timestamps
• Pages visited and navigation events
• Referral URLs
• Cookie identifiers and similar online tracking information
• Security logs, crash reports, and system event records

Information from third parties

Lukki may receive personal information from external sources, including:

• Identity verification providers
• Fraud prevention and risk scoring providers
• Payment processors and financial institutions
• Responsible gambling and self-exclusion databases where legally permitted
• Public registers, sanctions lists, and law enforcement alerts
• Analytics providers and hosting providers
• Affiliate or marketing partners, where the user has interacted with lawful referral activity

How We Use Your Information

Lukki uses personal information only where there is a valid legal basis and a clearly defined operational purpose.

Service delivery and account administration

Lukki uses personal information to:

• Create and manage player accounts
• Process registrations and lukki casino login access requests
• Verify age, identity, and eligibility to use gambling services
• Process deposits, withdrawals, bets, and bonus features
• Maintain game functionality and fair play controls
• Provide customer support and respond to account questions
• Administer promotions where permitted and accepted by the user

Compliance with legal and regulatory obligations

The gambling sector is subject to heightened compliance requirements. Lukki may process personal information to:

• Meet anti-money laundering and counter-terrorist financing obligations
• Verify source of funds where necessary
• Detect and prevent underage gambling
• Comply with court orders, lawful requests, and regulatory duties
• Conduct internal audits and maintain statutory records
• Support responsible gambling safeguards and account intervention procedures

Fraud prevention, risk management, and security

Lukki may use personal information to:

• Detect suspicious transactions or account misuse
• Prevent collusion, cheating, bonus abuse, identity theft, and payment fraud
• Monitor repeated failed login attempts and unauthorized access risks
• Investigate security incidents and preserve evidence
• Restrict or close accounts where terms, law, or risk controls require it

Customer service, research, and service improvement

Personal information may also be used to:

• Improve website performance and user experience
• Analyse aggregate service usage trends
• Troubleshoot technical problems
• Train support and compliance teams
• Develop safer gambling measures and internal risk models

Where feasible, Lukki may use de-identified or aggregated data for analytics, research, and reporting.

Marketing Communication

Lukki may use personal information to send marketing communications only where permitted under applicable law. These communications may include information about account features, new products, responsible gambling tools, or promotional updates related to services offered through lukki-casinoca.com.

Marketing data may include:

• Name and e-mail address
• Language preference
• Country or region
• Marketing consent status
• Interaction history with previous campaigns
• Account activity indicators used to tailor communication frequency

Users can opt out of marketing communications at any time by:

• Using the unsubscribe function included in the e-mail communication, where available
• Contacting [email protected] and requesting removal from marketing lists
• Adjusting account communication preferences if that setting is available in the account area

Opting out of marketing does not affect service-related messages that are necessary for account administration, security alerts, verification notices, transaction confirmations, or legal compliance communications.

Obtaining Personal Information

Lukki collects personal information through several channels to ensure lawful onboarding, secure gameplay, and ongoing compliance.

Information obtained directly from users

This includes information submitted when a user:

• Creates an account
• Completes profile or payment fields
• Uploads KYC documents
• Contacts [email protected]
• Participates in surveys or disputes
• Uses responsible gambling tools or self-limitation features

Information collected automatically

Certain information is collected through cookies, log files, scripts, and security technologies when users access the site. This helps Lukki authenticate sessions, maintain account security, analyse traffic, and support site functionality.

Information obtained from third-party providers

Lukki may supplement user-submitted data with information from external service providers to verify identity, assess payment risk, screen for fraud, and satisfy legal obligations. Any third-party collection will be limited to information reasonably necessary for the relevant purpose.

Data Recipients

Access to personal information is limited to individuals and organizations that require it for legitimate business, legal, security, or compliance purposes.

Within Lukki’s operational structure, personal information may be accessed by:

• Customer support personnel
• Payments and finance teams
• Fraud and security teams
• Responsible gambling staff
• Compliance and legal personnel
• Technical administrators and authorized IT support staff
• Senior management where required for dispute resolution, audits, or legal oversight

All such access should be limited according to role, necessity, and confidentiality controls.

Releasing Data to Third Parties

Lukki may disclose personal information to third parties where required for service delivery, legal compliance, security, or legitimate operational needs.

Third-party recipients may include:

• Payment processors, banks, and financial service providers
• Identity verification and KYC vendors
• Fraud detection, sanctions screening, and cybersecurity providers
• Software suppliers, game studios, and platform providers necessary to deliver Casino games online and related account functionality
• Cloud hosting, data storage, and IT infrastructure providers
• Auditors, legal advisers, and professional consultants bound by confidentiality obligations
• Law enforcement agencies, courts, regulators, or governmental authorities where disclosure is legally required or lawfully requested
• Corporate affiliates or successor entities in the event of restructuring, merger, acquisition, or sale, subject to lawful safeguards

Lukki does not sell personal information in the ordinary commercial sense. If personal information is transferred across borders for hosting, support, analytics, or compliance review, Lukki will seek to ensure that appropriate contractual and organizational protections are in place.

International and Cross-Border Processing

Because iGaming services often rely on international infrastructure, personal information may be processed or stored outside a user’s province or outside Canada. In such cases, the information may become subject to the laws of the destination jurisdiction, including lawful access by foreign courts or public authorities.

Where cross-border processing occurs, Lukki will take reasonable steps to ensure the information receives a level of protection appropriate to its sensitivity, including contractual restrictions, access controls, vendor due diligence, and security reviews.

Data Retention

Lukki retains personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, comply with legal obligations, resolve disputes, enforce contractual rights, and protect the integrity of gambling operations.

As a general rule:

• Account and transaction data are retained for as long as the account remains active and for a reasonable period afterward
• KYC, AML, and compliance records may be retained for at least 5 years where required by anti-money laundering, fraud prevention, tax, audit, or licensing obligations
• Security logs may be retained for a period proportionate to incident detection and system integrity needs
• Marketing suppression data may be retained to ensure opt-out requests are respected

Where the applicable retention period has expired and there is no legal or operational reason to continue holding personal information, Lukki will delete, anonymize, or securely destroy it. Subject to legal restrictions, users may request erasure after the mandatory retention period has passed.

Security of Your Data

Lukki applies technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, loss, alteration, or destruction.

These safeguards may include:

• Account access controls using user ID and password protection
• Encryption of data in transit through industry-standard transport security protocols
• Encryption or equivalent protection for sensitive records at rest where appropriate
• Role-based access controls and confidentiality obligations for staff
• Logging and monitoring of administrative access and security events
• Verification procedures before account changes or document review
• Segregation of duties for higher-risk payment and compliance functions
• Secure hosting environments and vendor screening
• Incident response procedures and internal escalation measures

No website or online system can guarantee absolute security. Users are responsible for protecting their own login credentials, using strong passwords, avoiding credential sharing, and notifying Lukki promptly if they suspect unauthorized account activity.

Cookies and Similar Technologies

Lukki may use cookies and similar technologies for essential website operations, authentication, security, analytics, fraud prevention, and user preference management. Some cookies are necessary to enable secure login sessions and core account functions. Others may help Lukki understand site performance and improve services.

Users can control certain cookie settings through their browser preferences. However, disabling essential cookies may affect the availability of parts of the website, including secure account access and gameplay-related functionality.

Your Rights

Subject to applicable law and verification of identity, users may have the right to:

• Request access to the personal information Lukki holds about them
• Request correction of inaccurate or incomplete personal information
• Withdraw consent where processing is based on consent, subject to legal and contractual limitations
• Request deletion of personal information where retention is no longer required
• Request information about how personal information has been used or disclosed
• Challenge compliance with applicable privacy obligations
• Request restriction of certain processing in limited circumstances recognized by law

These rights are not absolute. Lukki may refuse or limit a request where the information is required for legal compliance, fraud prevention, dispute resolution, security, contractual enforcement, or other lawful grounds.

Minors and Age Restrictions

Lukki’s services are intended only for individuals who are of legal age to participate in online gambling in their applicable jurisdiction. Lukki does not knowingly permit underage individuals to create accounts or use gambling services. If Lukki becomes aware that personal information has been collected from a person who is not legally eligible to gamble, it may suspend the account, conduct verification checks, and take steps to delete or restrict the information as required by law and compliance obligations.

Changes to This Privacy Policy

Lukki may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, security standards, or service features. The most current version will be made available on lukki-casinoca.com with the updated effective date. Material changes may be communicated through the website or by e-mail where appropriate.

Continued use of the website after an updated Privacy Policy takes effect may indicate acceptance of the revised terms to the extent permitted by law.

Contacting Us

Questions, concerns, requests relating to personal information, access, correction, withdrawal of consent, or complaints about privacy practices may be directed to:

• [email protected]

Lukki will review privacy requests and complaints in accordance with applicable legal requirements and within a reasonable timeframe.

Right to Lodge a Complaint

If a user believes that Lukki has not handled personal information in accordance with applicable law, the user may have the right to lodge a complaint with a competent privacy regulator or supervisory authority with jurisdiction over the matter. Users are encouraged to first contact [email protected] so that Lukki has an opportunity to review and address the concern.

Sources and Legal References

This Privacy Policy is informed by generally applicable privacy and compliance principles relevant to Canadian-facing online services, including:

• Personal Information Protection and Electronic Documents Act, SC 2000, c 5
• Office of the Privacy Commissioner of Canada guidance on fair information principles and meaningful consent
• Proceeds of Crime (Money Laundering) and Terrorist Financing Act, SC 2000, c 17, and related compliance obligations where applicable
• General data protection principles commonly recognized in international privacy governance, including transparency, purpose limitation, data minimization, security, access, and correction rights

This Privacy Policy is provided for transparency and governance purposes and should be interpreted in a manner consistent with applicable law, contractual terms, and lawful regulatory requirements.